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Questions About Billing

Question: Why am I receiving more than one bill for the same surgery?  
Answer: There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies.

  1. Your surgeon's office – his/her fee for performing your surgery.
  2. Anesthesia services are provided by:  Anesthesia of Indian River, 772-778-9621.
  3. Your pathologist – services for tissue specimens removed during surgery requiring further examination.
                                                       

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Question: What type of credit cards do you accept?
Answer:
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. For financing please visit the CareCredit website at: www.carecredit.com/apply or call (800) 859-9975 to pre-apply for their services before your date of surgery.

Question: When should I expect my first bill?
Answer:
We will bill you any balance due after your insurance company has paid your claim.  There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

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Question: Do you charge interest?
Answer:
No


Question: Are we able to set up a payment plan?
Answer:
We do ask that all balances are paid in full within 30 days after your insurance has processed your claim.  If you encounter problems paying within the 30 days, please contact our billing office immediately at (772) 257-7071.

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Question: What is included in my bill?
Answer:
We are dedicated to reducing the cost of your medical care. In fact, we do not itemize invoices since most procedures have pre-established charges. You will receive separate invoices from the facility, your surgeon, the anesthesiologist and/or pathologist. Some specialty items may require additional charges.

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Question: What is your credit and payment policy?
Answer:
Credit and Payment Policy
Full payment is due within 30 days of your surgery. Money collected prior to your procedure is based on what procedure your physician has proposed. Sometimes that can change which can result in additional charges.

We strongly encourage you to personally contact your insurance company about your upcoming surgery. It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date. You may be penalized by your insurance company if you do not follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you. We will request that your deductible and copay amounts are paid on or before your date of surgery. You will receive a call from our Billing office regarding the amount to pay. If you are a self pay patient please contact one of our patient account representatives at (772) 257-7071 prior to your scheduled procedure.

If you anticipate difficulty in paying your bill within the 30 day period please let us know immediately. 

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